PGDM (General Management) · Batch 2026-27
Prabhjot Singh
I am an MBA student at XLRI Jamshedpur with over 44 months of experience in the technology domain. I began my career at Wells Fargo as a Program Associate, developing Python-based microservices and driving remediation of compliance issues across the bank's legacy systems. I later transitioned to a Software Engineer role, where I built an AI-powered chatbot to automate the IT service desk. Throughout my time at Wells Fargo, I have prioritised solving real problems through technology, guided by the belief that the best solutions are built where engineering discipline meets genuine user empathy.
Work experience
44 months in total
- Wells Fargo44 months
Career highlights
Software Engineer, Wells Fargo
- Spearheaded the end-to-end migration of an enterprise chatbot from a legacy NLU system to a Generative AI framework, achieving 80% strict intent recognition accuracy and reducing average query resolution time by over 45%.
- Partnered with product managers, UX designers, and IT Service Desk teams to define AI use cases, translating complex business requirements into technical user stories and successful sprint deliveries.
Program Associate, Wells Fargo
- Reduced compliance items from over 1,000 to under 10 consistently across Python microservices through systematic buildpack upgrades, vulnerability remediation, and static code analysis implementation.
- Built and maintained Python microservices spun off from a legacy monolith, adding robust logging, exception handling, and code quality frameworks to improve system reliability by 30%.
Achievements
- Winner, Prof. Brahm Prakash Memorial Materials Quiz (BPMMQ) 2017 - Represented the Indian Institute of Metals, Jamshedpur chapter at India's premier national materials quiz held at Kalpakkam.
- XAT 2026: 99.44 percentile - Secured All India Rank among top 0.56% of ~100,000 candidates.
- Winner, Bournvita Quiz Contest 2014 (Jamshedpur City Round) - Jamshedpur city champion in India's most iconic inter-school general knowledge quiz competition.
Certifications
- AI for Product Management - Pendo | April 2026
- Generative AI for Data-Driven Business Decision-Making - Indian Institute of Management Mumbai | April 2025
- Amelia Conversational AI V5 Enablement Training - Amelia | October 2023
- Microsoft Certified: Azure Fundamentals - Microsoft | January 2023
- AiOps Fundamentals Training - Amelia | December 2022
