Gopikrishna
I'm an MBA student at XLRI Jamshedpur with 5 years of work experience in enterprise technology delivery. I began my career at Tata Consultancy Services as a Systems Engineer, where I worked across a portfolio of automation projects for large enterprise clients, building and deploying IT operations solutions that replaced hours of manual work with zero-touch workflows. Over five years, I grew into a role spanning requirements gathering, stakeholder management, platform evaluation, and change management, earning Employee of the Month recognition and a Special Recognition Award for consistently going above and beyond across diverse projects. In these years, I've come to believe that technology only creates real value when the people around it are genuinely brought along and that the most effective solutions are built at the intersection of rigorous problem-solving and an understanding of how people actually work.
Work experience
60 months in total
- Tata Consultancy Services Limited60 months
Career highlights
Analyst, TCS
- Served as the first line of evaluation for automation requests. Analysed manual workflows, quantified effort savings, and compiled feasibility briefs, hence preventing investment in low-value or technically infeasible use-cases.
- Managed end-to-end stakeholder engagement across enterprise clients, internal delivery teams, and third-party vendors across a concurrent portfolio of multi-client automation projects.
- Automated high-frequency IT operations through zero-touch workflows, cutting average resolution time from several hours to under 15 minutes per request and eliminating 2–3 hours of manual engineer effort per task.
- Led proof-of-concept evaluations across multiple enterprise platforms and delivered structured procurement recommendations to stakeholders, preventing premature tool adoption and avoiding weeks of wasted implementation effort.
- Developed SOPs and conducted user training for every solution delivered, achieving an 80–90% adoption rate within 4–6 weeks of handover, significantly reducing post-deployment support queries.
Achievements
- Star Performer of the month: Deployment and maintenance of HCM tools.
- Special Recognition Award: For identifying and developing Automation Use-Cases
Certifications
- Lean Six Sigma Green Belt
