S K Arun
I am an MBA candidate at XLRI Jamshedpur with 3.4 years of professional experience centered on technology consulting and digital transformation. I spent my corporate tenure at Deloitte Consulting as a Salesforce Developer, where I engineered high-impact cloud solutions and critical infrastructure for major U.S. state government agencies, including the California DMV and Texas DPS. My background is rooted in translating complex user workflows into scalable platform architecture for millions of citizens while managing cross-functional stakeholder delivery. I believe that effective management isn't just about optimizing systems, but about understanding the people using them and bringing a balance of sharp technical logic and user-centric empathy into the business landscape.
Work experience
38 months in total
- Deloitte USI Consulting38 months
Career highlights
Business Technology Analyst (Salesforce Developer) - Government and Public Services Sector
- Engineered the modernization of 121 core vehicle registration and licensing workflows on the Salesforce platform, significantly accelerating transaction processing times at scale.
- Architected and developed the "Technician Framework" using Apex and Lightning Web Components (LWC), establishing a scalable foundation supporting 112+ transaction types for 5,000+ statewide DMV employees.
- Spearheaded the development of 15+ critical user interface screens for 50+ high-traffic registration workflows, directly impacting 35M+ California residents.
- Supported the end-to-end digital overhaul of the Handgun Licensing portal and Capitol Access Pass applications on Salesforce, enhancing system uptime and self-service citizen UX.
- Designed and deployed a reusable "File Upload" framework utilizing Apex and LWC, streamline-processing high-volume documentation across all DPS transaction types for 3,000+ state employees.
- Built 10+ critical UI/UX screens for automated registration pipelines, streamlining data validation for a population base of 31M+ Texas residents.
Achievements
- Received a "Spot Award" in the first year of joining recognizing my performance and work ethic towards my Project.
- Received multiple "Applause awards" at Deloitte for outstanding performance, service and dedication towards the organisation and proactiveness in the project.
Certifications
- Salesforce Certified Agentforce Specialist – Salesforce
- Salesforce Certified Omnistudio Develepor Specialist – Salesforce
- Salesforce Certified Agentforce Specialist – Salesforce
- Introduction to Industry 4.0 and Industrial Internet of Things – NPTEL
- Smart Materials and Intelligent System Designs – NPTEL
- Design Technology and Innovation – NPTEL
