PGDM (General Management) · Batch 2026-27
V Saikrishnalokesh Lagadapati
I'm an MBA student at XLRI Jamshedpur with 4.75 years of experience at Tata Consultancy Services. I began my career as a Quality Assurance Engineer, testing enterprise productivity applications with over 100 million downloads, where I quickly identified process gaps and built automation solutions that saved measurable team effort. I progressed to Technical Lead, where I owned quality engineering for a global Learning Experience Platform, working in a cross-functional team spanning engineering, product, design, and customer experience. I believe that rigorous quality thinking, combined with strong stakeholder partnerships and a curiosity for emerging technology, is what separates good delivery from great outcomes.
Work experience
57 months in total
- Tata Consultancy Services Ltd57 months
Career highlights
Technical Lead, Tata Consultancy Services
- Led a 6-member team for an enterprise Learning Experience Platform and Learning Agent, owning test strategy, release sign-off, and stakeholder engagement across an 80+ member cross-functional team.
- Signed off 70+ product features with 98% pre-release defect identification, sustaining a 95% KPI success rate across all feature and bug dashboards.
- Reduced customer incidents by 37% by designing configuration matrices that eliminated coverage blind-spots across platform endpoints.
- Delivered an AI Agent POC that reduced customer incident turnaround time by 60%, presented to senior leadership as a scalable solution.
- Applied GenAI to redesign the test design process, cutting manual effort by 30% and improving team productivity by 10%.
- Collaborated with PM and Customer Experience teams to produce 150+ onboarding walkthrough artefacts, significantly reducing repeat support incidents post-launch.
Quality Assurance Engineer, Tata Consultancy Services
- Executed functional testing for enterprise productivity mobile applications with over 100 million downloads, identifying 500+ defects and ensuring stable releases across multiple cycles.
- Built an internal process agent using Microsoft Copilot Studio to address documentation gaps, standardizing team references and eliminating manual lookup overhead.
- Designed Power Automate workflows to eliminate repetitive daily tasks, saving approximately 10% of team effort per sprint.
Achievements
- Earned the Best Team Award for leading GenAI‑driven process improvements that delivered measurable impact across multiple stakeholders.
- Recognized as a Milestone Achiever and Idea Igniter at the tcsAI Hackathon.
Certifications
- Azure AI Engineer Associate (Microsoft) - 2026
- Power Platform Fundamentals (Microsoft) - 2022
- Azure Data Fundamentals (Microsoft) - 2022
- Azure Fundamentals (Microsoft) - 2021
