PGDM (General Management) · Batch 2026-27
Varnika Singhal
I am an MBA student at XLRI Jamshedpur with 4.5+ years of experience at Cognizant Technology Solutions, where I worked with Retail and Telecommunications clients to design and deliver contact centre solutions. In my professional journey, I have led high-impact projects, collaborated with cross-functional stakeholders, and mentored teams in dynamic, fast-paced environments. With a strong inclination toward problem-solving and strategic thinking, I aspire to leverage technology and business acumen to drive customer-centric innovation and create sustainable organisational impact.
Work experience
56 months in total
- Cognizant Technology Solutions56 months
Career highlights
Associate, Cognizant Technology Solutions
- Engaged in client governance and crisis management discussions, driving issue resolution, mitigating risks, and ensuring minimal disruption to business operations.
- Collaborated in change and release management by implementing functional enhancements aligned with business requirements and operational goals.
- Contributed to application development initiatives by designing and implementing scalable solutions aligned with business and operational requirements.
Programmer Analyst, Cognizant Technology Solutions
- Strengthened application stability through root cause analysis and problem management, implementing corrective actions to minimise recurring incidents.
- Delivered L2/L3 application support by diagnosing and resolving complex technical issues, improving system reliability and enhancing user experience.
- Supported agile development and release management activities, ensuring the timely delivery of high-quality applications within project timelines.
Programmer Analyst Trainee, Cognizant Technology Solutions
- Ensured high system availability through structured monitoring and proactive issue resolution, supporting stable 24×7 business operations.
- Delivered functional enhancements and system improvements by translating business needs into effective technical solutions.
Achievements
- Received ‘Best Team’ Award for achieving extraordinary results
- Awarded with “Certificate of Academic Excellence” for securing a top academic rank during B.Tech program.
- Awarded a merit-based scholarship for securing a top academic rank during B.Tech program.
Certifications
- Machine Learning for All - Coursera
