Tanika Bisht

Senior Analyst(Digital Transformation), NatWest Group

• + Spearheaded 15+ end-to-end process transformation initiatives, managing full project lifecycle from stakeholder problem identification and business case development through structured sprint delivery, UAT sign-off and post-implementation review.
• + Unlocked 20+ FTE-equivalent capacity across the mortgage function by systematically redesigning high-volume workflows using Lean Six Sigma methodology, enabling the business to absorb growing transaction volumes without proportional headcount increase.
• + Delivered consistent 80–90%+ cycle time reductions across the project portfolio with individual workflows brought down from 8 hours to 56 minutes, representative of gains achieved across all 15+ initiatives.
• + Designed and deployed cost-optimised automation solutions entirely within departmental budget, enterprise-grade process outcomes without additional capital expenditure and created recurring cost savings across the mortgage function.
• + Partnered with risk, compliance and internal audit teams to embed governance controls directly into every redesigned workflow, strengthening the department's compliance posture, delivering measurable improvements in audit readiness and process accuracy visibility.
• + Drove stakeholder alignment across onshore and offshore teams, translating transformation ideas into structured proposals and managing change adoption at every level from team leads to senior leadership.