PGDM (General Management) · Batch 2026-27
Sudarshan Thathachary
I'm a PGDM student at XLRI Jamshedpur with over 4 years of focused work experience in enterprise technology. I began my career at Tata Consultancy Services, where I grew into a System Engineer specializing in SAP S/4 HANA Service Order Management and SAP Service/Sales Cloud (C4C). Over this time, I contributed to greenfield SAP implementations, designed CPI iFlows for system integration, and worked closely with global clients — including a notable engagement with Versuni — to deliver end-to-end functional solutions. Across these years, I've navigated the complexity of large-scale enterprise deployments while building a strong foundation in stakeholder management and cross-functional collaboration.
Work experience
53 months in total
- Tata Consultancy Services Ltd53 months
Career highlights
System Engineer-Tata Consultancy Services Ltd
- Spearheaded an end-to-end contact center ticketing and repairs and exchanges workflow handling 2500 tickets/day in SAP Service Cloud and S/4 HANA across EU, NAM and APAC
- Implemented a 360 degree interface to facilitate walk-in exchanges and repairs, handling an additional 1000 tickets/day
- Led two global MVPs for service management directly interacting with markets at client's HQ, managing a team of 4 in 2023 and 2025
- Reduced API calls/day from 90000 to 18000 by optimizing message structures in 360 interface
- Spearheaded the integration of SAP TM with exchanges workflow for 100 tickets/day to improve customer visibility
- Implemented a pilot functionality of D2C sales of Consumer replaceable parts via service channels in EU
Achievements
- Recognised with "Certificate of Recognition" for successful MVP in 2023
Certifications
- SAP Certified - Implementation Consultant - SAP Service Cloud Version 2
