PGDM (General Management) · Batch 2026-27
Shaswat
I am a technology professional with over 3.5 years of experience in cybersecurity workflow automation and enterprise digital transformation, having worked as a software engineer at Shell India, specializing in ServiceNow development and security operations optimization. My work has focused on solving complex operational challenges through automation, systems integration, and process improvement, delivering measurable efficiency gains across cybersecurity operations. With a strong foundation in computer science and experience mentoring junior colleagues and collaborating across teams, I believe effective problem-solving comes from combining technical expertise, analytical thinking, and strong interpersonal leadership.
Work experience
44 months in total
- Shell India Markets Pvt Ltd44 months
Career highlights
Cybersecurity Operations Transformation
- Optimized cybersecurity operations at Shell by implementing and automating ServiceNow Security Incident Response (SIR) and Vulnerability Response (VR) workflows, improving incident management efficiency and SLA compliance.
- Streamlined end-to-end vulnerability remediation processes by integrating security tools with ServiceNow, enabling faster prioritization, tracking, and resolution of critical risks.
- Enhanced operational visibility through customized dashboards, reporting, and workflow automation, supporting proactive security governance and decision-making.
Enterprise Automation & Systems Integration
- Designed and implemented enterprise automation solutions across ServiceNow modules, reducing manual effort and improving process consistency across cybersecurity operations.
- Improved CMDB accuracy and data integrity through automated validation mechanisms and governance controls, reducing analyst errors by 40%.
- Integrated multiple enterprise systems and collaborated with cross-functional teams to ensure seamless data flow, improving operational efficiency and user experience.
Process Optimization & Leadership
- Identified and eliminated process bottlenecks through workflow redesign and automation initiatives, accelerating service delivery and operational performance.
- Mentored junior team members on ServiceNow development best practices, troubleshooting, and platform capabilities, improving team productivity and knowledge sharing.
- Partnered with cybersecurity, infrastructure, and business stakeholders to drive process improvements, align priorities, and successfully deliver strategic initiatives.
Achievements
- Earned early promotion ahead of stipulated timeline and recognised for outstanding performance
- Awarded Spot Award for exceeding delivery excellence across EthicsPoint, Vulnerability response workspace and data cleanup
- Recognised for PaloAlto integration, Security Incident Response workspace and bulk assignment group automation in SecOps Vulnerability Response
Certifications
- Certified in Cybersecurity(CC) ISC2
