Akshita
I am an MBA student at XLRI Jamshedpur with 5.6 years of experience in enterprise technology and Life Sciences. I began my career at TCS as a System Engineer, managing SAP HANA cloud operations for a large portfolio of enterprise clients. I then joined Axtria, where I worked on end-to-end Salesforce implementations for global pharmaceutical clients and grew from Analyst to Senior Associate. Over these 4 years, I took on increasing ownership in designing and delivering product solutions from scratch and leading multi-market client engagements. Throughout my career, I have come to believe that the best outcomes emerge when technical rigour is paired with genuine curiosity about the human problem beneath the surface, and that is the lens I bring to every challenge I take on.
Work experience
66 months in total
Career highlights
Axtria
- Senior Associate — Techno-Functional Lead
- Owned end-to-end design and delivery of a payroll approval module on Salesforce — built from scratch, rolled out across 15–20 global markets, and adopted into Axtria's core SaaS product portfolio.
- Led client discovery for a global pharma account, identifying the root cause of declining field-force motivation and converting it into a product solution — driving measurable improvement in client satisfaction.
- Served as the primary client-facing owner across multi-market pharma engagements, managing requirements, escalations, and delivery end-to-end.
- Led infrastructure cost-optimisation and automation initiatives, meaningfully reducing operational spend and engineering effort across global markets.
- Associate
- Managed full product lifecycle across multiple Salesforce modules for 30+ global pharma clients — from requirements gathering through go-live and post-launch optimisation.
- Built a Python-based data validation automation tool, replacing a high-effort manual process and reducing errors in monthly delivery cycles.
- Analyst
- Delivered Salesforce configuration, testing, and support across client engagements, building deep platform expertise across workflows, integrations, and reporting.
- Contributed to client-facing delivery from early in tenure, developing strong domain knowledge in Life Sciences SaaS.
TCS
- System Engineer
- Managed SAP HANA cloud operations for a large portfolio of enterprise clients in a 24/7 environment.
- Led incident diagnosis, SQL optimisation, and process documentation initiatives — improving uptime, reducing resolution times, and standardising team processes.
Achievements
- Promoted year-on-year across three designation levels at Axtria — Analyst → Associate → Senior Associate.
- Received the Game Changer Award at Axtria for outstanding client satisfaction
Certifications
- Google AI Fundamentals -April 2026
- AI Product Management (Duke) - June 2026
