Ananya kumar
I’m an MBA student at XLRI Jamshedpur with 3.5+ years of experience at Accenture, working across automotive and utilities domains at the intersection of technology, operations, and business transformation. My experience includes managing large-scale IT operations across 90+ enterprise applications, supporting global delivery environments, and driving process optimization initiatives in high-impact business ecosystems. I later transitioned into utility billing and Meter-to-Cash programs, gaining hands-on exposure to OUAF, smart metering, AMI integrations, and digital transformation initiatives. I enjoy solving complex operational challenges, streamlining processes, and collaborating with cross-functional teams to create efficient, scalable solutions. Beyond technology and operations, I’m passionate about people development, creativity, and branding. At XLRI, I currently serve on the Career Development Committee, contributing to peer capability building and placement initiatives. Outside academics and work, you’ll usually find me painting, planning long bike rides, or working on creative projects that blend strategy with storytelling.
Work experience
42 months in total
- Accenture41 months
Career highlights
Custom Software Engineering Associate, Accenture (Nov 2022 – Oct 2024)
- Managed mission-critical global IT operations in a 24/7 Follow-the-Sun delivery model for a leading automotive enterprise across 90+ SCM, ERP, and DMS applications, ensuring uninterrupted business continuity and seamless production workflows across international markets.
- Drove 98% SLA compliance on 5,000+ monthly tickets through AI-driven categorization and structured L1/L2/L3 triage on ServiceNow, significantly elevating service delivery standards
- Mentored new analysts through structured onboarding, reducing per-resource ramp-up time by 20 hours and accelerating team productivity
- Deployed self-service portals and password reset automation bots, reducing L1 ticket volume by 20% and improving first-response efficiency across the support function
- Handled 800+ inbound/outbound calls, ensuring accurate departmental routing and timely escalation to maintain service standards
- Diagnosed cross-functional communication gaps and collaborated with teams to streamline handoff processes, reducing resolution delays
Custom Software Engineering Analyst, Accenture (Nov 2024 – May 2026)
- Delivered end-to-end OUAF-based utility billing solutions across complex North American client including TOU, NEM, CCA, AMI, and PTR, supporting large-scale Meter-to-Cash operations and smart utility transformation initiatives.
- Mapped business requirements to technical solutions for Meter-to-Cash workflows, integrating MDM with billing rates and account management
- Prepared functional and technical design documents, enabling precise solution mapping and accelerating development execution cycles
- Leveraged expertise in Smart Meter & AMR technology to support AMI/legacy meter integrations across North American utility programs
- Resolved 50+ cross-functional issues collaborating with dev teams and stakeholders, accelerating service delivery timelines
Achievements
- Awarded Kala Gaurav Award in National Handwriting & Colouring Contest, recognized at national level for creative excellence (2013)
- Elected as 1 of 12 members to the Career Development Committee at XLRI Jamshedpur, representing a cohort of 118 students.
- Certificate of Merit from Kendriya Vidyalaya Sangathan (KVS) and Letter of Appreciation from Indian oil corporation Limited for 10 CGPA in 10th.
Certifications
- Oracle Utilities Customer to Meter (C2M) & Customer Cloud Service (CCS) 2025 — Oracle Certified Implementation Professional
- AWS Cloud Practitioner Essentials — Amazon Web Services (Coursera)
- Programming for Everybody (Getting Started with Python) — University of Michigan (Coursera)
- Introduction to Machine Learning — Duke University (Coursera)
- What is Data Science? — IBM (Coursera)
