PGDM (General Management) · Batch 2026-27
Abhishek Pramanik
I am a passionate automobile professional with ~4 years of experience in service operations, customer retention, and cross-functional leadership across leading two-wheeler brands, including Hero MotoCorp Ltd and Bajaj Auto Ltd—KTM India and Triumph India. I managed service operations for 1.23 lakh customers across 20 to 25 dealerships, improved NPS, reduced service turnaround time, and drove revenue growth through process improvements and customer experience initiatives. A BTech graduate in Mechanical Engineering from NIT Rourkela, I have also captained a national-level Student F1 team. As a certified artist, I bring a unique blend of technical expertise, creativity, and strategic thinking to bridge innovation and business value.
Work experience
44 months in total
- Bajaj Auto Ltd25 months
- Hero MotoCorp Ltd19 months
Career highlights
Territory Service Manager - Hero MotoCorp Ltd
- Led customer retention operations for 1.23L customers across 20 dealerships in Gujarat during expansion, driving 3.2Cr(16%YOY) service revenue and 4.9Cr(17%YOY) part sales revenue
- Utilized data analytics to digitize Customer Experience Index tracking, achieving a score of 92 and #1 All India ranking in Q4
- Developed and implemented targeted retention campaigns, collaborating with sales and product teams contributing to 13% YoY increase in AMC enrolments, enhancing customer lifetime value and brand loyalty and perception
- Spearheaded dealership modernization to develop 2 green-certified dealerships featuring 100% solar power and rainwater harvesting, digitizing processes to improve operational efficiency
Area Service Manager - Bajaj Auto Ltd (Triumph India)
- Selected as 1 of 4 Area Service Managers nationwide to spearhead Triumph-Bajaj strategic partnership rollout, expanding dealership network across North India from 4 to 14 across 10 states enhancing brand visibility and customer acquisition
- Reduced customer escalation for existing Triumph owners during transition by streamlining spare parts availability, implemented tracking and feedback mechanisms enhancing customer satisfaction
- Responsible for manpower development during Bajaj system integration, conducted training programs for dealership staff and trained supervisors on Bajaj operational systems accelerating integration and team readiness
Area Service Manager - Bajaj Auto Ltd (KTM India)
- Redesigned service delivery using Total Productive Management strategies and training programs to improving Net Promotor score from 58% to 72% and reducing turnaround time by 8% to 1.57 days
- Implemented process improvements including 100% genuine oil usage and SOP adherence, cutting vehicle service costs by 10% and increasing territory revenue by 29% (Rs 4 crore) strengthening market competitiveness
- Spearheaded innovative tool development to address service operation gaps by creating engine stands for complex repairs & diagnostic tools, achieving successful HQ-level implementation after demonstrating pilot program effectiveness
Achievements
- Received “Joyride Champion” Award in the West Zone by sustaining >20% MoM AMC enrollment growth
- Secured Runner-Up at KTM's national Knowledge Interaction & Skills contest for technical diagnostics
- Received "GEM" Award at Bajaj Auto for leading digital process at 25 dealerships, boosting efficiency by 15%
- Secured 2nd position out of 100 students in the Mechanical Engineering branch of NIT Rourkela in 1st year
- Super Achiever's award for academic excellence on scoring 93% in AISSCE Science Stream in Std 12th
- Awarded with the Mr. KPS title for school topper, active participation in academic and extracurricular activities till Std 10th
- Elected as General Secretary - Branding and Social Media Committee at XLRI Jamshedpur
- Elected as Treasurer - Infrastructure Committee at XLRI Jamshedpur
Certifications
- Introduction to User Experience Design by Georgia Institute of Technology (Coursera) - 2020
- Introduction to Battery Management System with Honors by University of Colorado (Coursera) - 2020
- Supply Chain Planning by Rutgers (Coursera) - 2020
